Privacy policy

Last updated: 9 March 2026

Dream Queen Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. What Information We Collect
When you interact with Dream Queen Co., we may collect the following information:

Your name, email address, phone number, and shipping address
Payment details (processed securely via third-party payment providers)
Order history and purchase details
Communications with us (emails, messages, customer support enquiries)
Website usage data through cookies and analytics tools

We only collect information that is necessary to provide our services and improve your experience.

2. How We Use Your Information
We use your information to:

Process and fulfil orders
Communicate with you about your purchase or account
Provide customer support
Send marketing emails (only if you’ve opted in)
Improve our website, products, and services
Meet legal and regulatory obligations

You can unsubscribe from marketing emails at any time.

3. Payment Information
All payments are processed securely through trusted third-party providers such as Shopify Payments, Afterpay, and other supported payment gateways.

Dream Queen Co. does not store your full payment details.

4. Sharing Your Information
We may share your information with third parties only when necessary to operate our business, including:

Shipping and fulfilment providers
Payment processors
Website hosting and analytics services
Email marketing platforms

These providers are required to protect your information and use it only for the services they provide to us.

We do not sell or rent your personal information.

5. Cookies & Analytics
We use cookies and similar technologies to improve site functionality and understand how customers interact with our website.

You can choose to disable cookies through your browser settings, however this may affect your experience on the site.

6. Your Rights
You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal requirements)
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

While no system is completely secure, we use industry-standard measures to safeguard your data.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: hello@dreamqueenco.com.au